Frequently Asked Questions:
Do I need to wear a mask when picking up my holds?
Staff and visitors are not required to wear a mask, per state and local public health officials.
When can I return items?
Book drops are open 24/7. Larger items must be returned during our open hours.
Why does an item I returned still say it’s checked out to me?
If an item is still on your account a week after its return, please contact library staff to inquire about its status.
Can I request items for checkout? Yes! Place holds in our online catalog at wccls.org. Want to find something new? Check out our New & Notable page for ideas, or have staff pick for you with our Handpicked service. Looking for something not in our catalog? Try our Interlibrary Loan service.
Can I browse materials while visiting the library? Yes! During our open hours, you may browse inside the library. Self check machines are available for use. Thank you for your patience as we provide service to as many patrons as possible.
Can I get assistance with a question? Yes! We are available by phone, email, or in-person seven days a week.
Can I pay a fee on my account? Yes, for faster service, account fees can be paid online at wccls.org or you are always welcome to get assistance during your next visit. If you have questions about charges on your account, please contact us.
Can I come into the library? Yes! During our open hours, our library collections are accessible for browsing. Internet stations and restrooms are also available. Some areas of the library remain closed to the public (including meeting rooms and staff work areas). Review our current Services here.